Bug report: Take bug reporting off the mailing list

[Jonathan Fine]

Hi

I thank Nobert and Norman for their contributions.

Norbert wrote that some packages don't have a contact point.

I see two related aspects of this. The first is to make a list of at least
some of the packages that have a contact point. The second is to use this
list to help users of texlive who have an issue arising from one of their
documents. These two together might in time result in a more comprehensive
list, and an improved experience both for users and for members of this
mailing list.

Norbert says that the texlive maintainers don't have the resources to
create such a list. That's a good point. Norman makes the excellent (in my
opinion) suggestion to have an issues list "on or near TeXLive", to act as
a central point.

I'm grateful to Norman also for sharing his personal experience as a
package maintainer. Perhaps some other maintainers on this list would like
to share their experience.

Finally, I report my preferred way forward. To look carefully at some of
the issue messages sent to this list, in each case asking the questions
* how could the issue message be improved
* why was the issue message as it was (even by asking the user)
* what could be done to improve the information provided to the user

I hope this helps, and once again thanks to Norman and Norbert.

Jonathan
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